How to File a Complaint Against a Bank for Harassment

How to File a Complaint Against a Bank for Harassment

Understanding Bank Harassment

Banks and recovery agents must follow RBI guidelines while collecting loan payments. However, some resort to excessive calls, threats, public shaming, or false legal warnings. If a borrower faces such harassment, they have legal rights to take action.

Steps to File a Complaint Against a Bank

1. Document the Harassment

   • Keep records of calls, messages, and visits by bank agents.
   • Note dates, times, and any aggressive or threatening language used.

2. File a Complaint with the Bank

   • Write a formal complaint to the bank’s grievance redressal department.
   • Include evidence of harassment and request action within 30 days.

3. Escalate to RBI Banking Ombudsman

   • If the bank does not resolve the issue, file a complaint with the RBI Banking Ombudsman.
   • Submit the complaint online via the RBI portal or send it in writing.
   • The ombudsman investigates and takes necessary action against the bank.

4. Approach Consumer Court

   • If harassment continues, file a case in Consumer Court for compensation.
   • Courts can penalize banks for mental distress and unfair practices.

5. File a Police Complaint

   • In severe cases, such as threats or physical intimidation, lodge an FIR with the police.
   • This ensures legal action against the responsible bank officials or agents.

Know Your Rights

• Banks cannot call between 8 AM and 7 PM.
• They cannot disclose loan details to third parties.
• No bank agent has the right to threaten or use force.

Final Thoughts

If a bank is harassing you, take immediate action. Follow the legal process to file complaints and protect your rights. If needed, seek legal assistance for a stronger case.